User Agreement
Last Updated: [Insert Date] : These Terms and Conditions define the relationship between our platform and its users.
Definitions
“The Marketplace” refers to the Persinna Market and related services offered through our platform.
User Responsibilities
Accuracy and Compliance: Users are responsible for providing accurate and up-to-date information and complying with all applicable laws and regulations.
Prohibited Activities: Users are prohibited from engaging in fraudulent behavior, violating intellectual property rights, uploading malicious software or content that violates community guidelines(e.g., hate speech, spam, or offensive material).
Account Registration and Suspension
Account Creation: Users must follow the provided instructions to create an account, ensuring the accuracy of personal information.
Account Suspension or Termination: The Marketplace reserves the right to suspend or terminate user accounts in case of violations of the Terms and Conditions, fraudulent behavior, or misuse of the platform. Suspended accounts may be reviewed and reactivated upon request unless permanently banned.
Intellectual Property
Ownership and Usage: All content, including images, designs, and logos, on the platform are protected by intellectual property rights and cannot be used without permission.
Copyright Responsibility: Users are fully responsible for any copyright issues related to the content they upload or use on the platform.
Shipping and Delivery
Delivery Period: Refers to the time it takes for a product to be delivered after an order is placed. The delivery period is specific to each product and is listed on the product page under the product’s short description. Note that Delivery periods are based on business days only.
Order Cut-off Time and Delivery Expectations: Orders placed after evening (6:00 PM) or during closed hours will be considered as placed at the start of the next business day. Delivery periods will be adjusted to reflect this schedule. Note that weekends, holidays, or unforeseen circumstances may also impact the delivery period.
Order with Varying Delivery periods: If your order includes products with different delivery periods (such as, one with “Next day delivery” and another with “Within 3 days delivery”), the delivery will be based on the longest delivery period. This means your order will arrive by the end of the longest delivery period at the latest, but it may also arrive earlier.
Product Return and Refund Policy
Eligibility: Refunds are only offered for products with obvious defects, manufacturing defects, incorrect items, or false advertising.
Check Orders: Please check your order at the point of delivery and immediately notify the delivery agent of any mistakes or defects.
Notification of Defects: If a customer discovers any defect in their order, they must notify The Marketplace at the point of delivery or within 2 business days before the Customer Payment Protection expires to be eligible for a refund.
Non-Returnable Items: Certain items, such as food, flowers, intimate or sanitary goods, and hazardous materials, cannot be returned.
Refunds and Exchanges
Refund Processing: Once a returned item is received and inspected, we will notify users of the approval or rejection of their refund.
Timeframe for Refunds: After approval “Refunds will be processed within 3-5 business days after approval. However, there may be costs associated with handling and delivery that will be deducted from the refund.
Delayed or Absent Refunds: Users should check their account and contact their payment method provider if a refund has not been received.
Exchanges: We only replace items that are defective or damaged. Users should contact us for exchange requests.
Return Shipping: Users are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
Timeframe for Exchanges: The time it takes for exchanged products to reach users may vary depending on their location.
Tracking and Insurance: Consider using trackable shipping services or purchasing shipping insurance for more expensive items.
Communication and Notifications
Contact Information: For any assistance, users can reach us at support@persinna.com.
Communication Preferences: Users can manage their communication preferences by adjusting settings in their account.
Automated Notifications: By using the platform, users agree to receive automated updates regarding their orders and platform activity. Users may opt out at any time by notifying us.
Limitation of Liability
Disclaimer of Warranties: The Marketplace does not guarantee the existence, quality, safety, or legality of advertised items or the accuracy of users’ content or listings.
Limitation of Liability: The Marketplace shall not be held liable for any damages resulting from the use of the platform, including but not limited to loss of data or financial loss. The Marketplace’s liability is limited to the extent permitted by the laws of Ethiopia.
Modifications to the Terms and Conditions
Updates to the Terms and Conditions: The Marketplace reserves the right to modify or update the Terms and Conditions at any time. Users will be notified of material changes via email or platform announcements.
Indemnification
User Indemnification: Users agree to indemnify and hold The Marketplace harmless from any claims, liabilities, losses, or expenses incurred as a result of their use of the platform or violation of the Terms and Conditions.
Dispute Resolution
Mediation of disputes: Users agree to engage in mediation to resolve disputes. If a dispute arises between a user and a third-party vendor, the Marketplace may assist in facilitating a resolution. However, if the dispute occurs after the expiration of the Customer Payment Protection period, the final responsibility will rest with the vendor.
Governing Law and Jurisdiction
Applicable Law: These Terms and Conditions are governed by the laws of Ethiopia.
Jurisdiction: Any disputes arising from the Terms and Conditions will be subject to the exclusive jurisdiction of the courts in Addis Ababa, Ethiopia.
Vendor Presence
Third-Party Vendors: Please note that our online market connects users with third-party vendors who offer products or services. These vendors operate independently, and their products or services are not directly provided by us. We do not endorse or guarantee the accuracy, quality, or legality of these offerings. Users should exercise caution and perform their own due diligence when engaging with vendors on our platform.
Identifying Vendor Products: If a product is sold by a third-party vendor, each product page will display a ‘Shop’ bar below the ‘Add to Cart / Customize’ button by default (unless you’re in Swift Shopping mode). This bar includes the vendor’s shop name and logo. When browsing the marketplace, it will also display the vendor’s rating and a link to their shop page, making it easy to identify the source of the product. Additionally, if users land directly on a vendor’s shop page, ensure the URL matches the marketplace domain to confirm authenticity.
Payment Methods: Do not make any payments outside of the provided payment methods. If you choose to do so, The Marketplace will not be responsible for any disputes or losses resulting from transactions conducted outside of the provided payment methods.
Please review our Terms and Conditions before using our platform. By continuing to use our services, you indicate your agreement to these terms.