Frequently asked questions (FAQs)

You can access our platform on most devices. It’s optimized for phones, tablets, and computers with screen widths over 320px.

You can explore our platform without an account, but you’ll need one to place orders, save items, or comment on topics. The account you create is valid across the entire platform, providing seamless access to both the market and vendor shops with a single login.

This is a variable product, so the price may change based on options like size or color. For ready-made items, select options directly on the product page. For custom items, choose options under the ‘Product’ tab in the ‘Customizer.’ The final price will be displayed after you select your options.

We offer discounts through coupon codes that you can apply on the cart page or during checkout. These codes may provide percentage-based discounts, fixed amount reductions, or free shipping on eligible items.

Tip: To take advantage of discounts, keep an eye out for special promotions, newsletters, and announcements where we share available coupon codes. Some codes may be offered during seasonal sales, events, or other special offers.

To apply a coupon code for a discount, follow these steps:

1. Select the items you wish to purchase and add them to your cart
2. Go to the Cart or Checkout page, where you’ll see an option to “Apply Coupon”
3. Enter the coupon code you received into the text box and click “Apply Coupon”
4. The discount will be applied immediately, and the updated total will be shown before payment

Note: Make sure the coupon code is valid and that it applies to the items in your cart. You can check the coupon’s terms and conditions for any restrictions or expiry dates.

Please contact our customer support for bulk orders or any other inquiries, and we’ll be happy to assist you.

This may be caused by an incompatible browser or a slow, unstable internet connection. Ensure your connection is stable and try reloading the page. If the issue is browser-related, use one of our recommended browsers (Chrome, Firefox, Opera, Explorer, or Safari) and make sure it’s up to date. If problems persist, try switching to another recommended browser.

We apologize for any delays you may experience when changing language. Our platform uses Google Translate’s real-time service, which can sometimes take longer due to factors like network conditions, content complexity, or high traffic. To ensure a smoother experience, please check that your connection is stable. If the issue persists, feel free to contact our support team for further assistance.

Whether you’re on the marketplace or a specific shop, you can easily find the relevant customer support contact information in the footer of the respective homepage.

Note: If you’re looking to contact the platform’s customer support team to resolve or report an issue, Click here to view all available contact methods.

Swift Shopping is a feature designed to streamline the shopping experience, making it quick and easy for users to place orders. It simplifies the process, allowing you to get what you need with minimal effort.

Swift Shopping is initiated when a user visits a product page directly, either by clicking a referral link or by entering the product URL into their browser. This allows for a quick and efficient shopping experience without extra navigation.

When a user visits a product page directly, Swift Shopping removes all unnecessary elements and steps, streamlining the ordering process for a faster experience. For those who wish to explore the market or visit the shop offering the product, a convenient option is readily available in the header. This approach ensures a perfect balance of speed and flexibility.

We offer a wide range of products in two main types: custom and ready-made. Custom products let you customize with your own design, while ready-made items are available for immediate purchase, including clothing, appliances, and accessories. Whether you want something unique or prefer a ready-made option, we have choices to suit your style and preferences.

You can identify the product type by reviewing its dedicated product page. Here, you’ll find the product specifications, and at the bottom under the “Type” section, you will see details indicating whether the product is ready-made or custom.

Tip: Another way to tell the difference is by looking at the available button on the product page: “Add to Cart (Buy Now)” indicates a ready-made product, while “Customize” is for custom products.

You can quickly find products by using the search bar, where you can search by product name or use tags such as “for him,” “for her,” “season,” or “occasion” to filter results. Additionally, you can browse through product categories like “Clothing,” “Appliances,” “Accessories,” etc., to view items within specific groups. You can also sort products by options like rating, price, or new arrivals to help you find exactly what you’re looking for more easily.

Each product has its own dedicated product page, where you’ll find detailed information, including the product specifications, available variations (such as color and size), payment methods, delivery period, return and exchange terms, product vendor, a full description, and reviews left by other customers.

Products on our platform have three possible stock statuses: In Stock, Out of Stock, and Available on backorder. The stock status is displayed on each product’s individual page and in your saved product list.

Note: If a product is out of stock, you won’t be able to place an order. An “Out of Stock” label will also appear on the product image in the product catalog.

To save a product, simply click the bookmark icon located in the top-left corner of each product image in the product catalog, or use the “Save for Later” option found above the “Add to Cart” or “Customize” button on the product page. You can manage your saved products from the Saved page, where you can bulk manage items or share your saved products with friends and family.

To customize a product, start by selecting the item you’d like to order. If customization is available, you’ll see a “Customize” button. Clicking it will open the customizer, where you can add clip art, images, text, and other elements, depending on the options available for that product. This lets you create a custom version of your item.

Customization modes define the different methods and tools available for customizing a product in the customizer. Each mode offers a unique way to modify and adjust the product’s design, giving you control over the final look. When applied to a specific product canvas, the active mode is displayed alongside the product specifications on the product page and in a bar under the Product tab within the customizer.

Available Customization Modes:

➢ Minimalist Design: Simple customization using only text and shapes
➢ Single Design: A pre-selected design that can be edited, with no option to add new elements
➢ Multiple Designs: Select and edit multiple designs from the design library
➢ Grayscale Design: Customization in grayscale to simulate laser engraving output
➢ Mixed Modes: These combine features from other customization modes to offer a unique design experience such as:
> Minimalist-Grayscale Design
> Single-Grayscale Design
> Multiple-Grayscale Design

The Designs Library is a collection of pre-made graphics available within the product customizer. It offers a variety of designs tailored to specific product canvases. You can browse through the designs, preview them, and either place an order as-is or customize them to make them uniquely yours. Some designs may be available for free, while others may require a fee to use.

You can save your design for future use within the product customizer by following these steps:

1. “File” in the top-left corner (or the menu toggle on mobile)
2. Select “Save Design” from the dropdown
3. To view saved designs, go to “Saved” next to the “File” option

Tip: This feature allows you to come back to your design at any time, whether you’re continuing work on it or placing an order later.

To apply a design from one product to another product, follow these steps:

1. Save the design you wish to reuse
2. Exit the customizer
3. Open the customizer for your preferred product
4. Apply the saved design
5. Adjust the design as needed, then proceed to place your order

Note: The design author will be credited, and any associated design costs will be included in the invoice.

If you require additional design or customization that doesn’t fit within the available space, please feel free to contact us. We will work with you to find a more suitable solution that aligns with your specific needs and requirements.

This may be caused by an incompatible browser or a slow, inconsistent internet connection. Try refreshing the page or switching to one of our recommended browsers (Chrome, Firefox, Opera, Explorer, or Safari).

If the Product Customizer won’t open properly or only shows part of the design tools, it could be due to display limitations on certain devices or you might be using a relatively aged device. To resolve this, adjust the screen orientation based on your device:

➢ For phones use Portrait mode
➢ For tablets use Landscape mode

If the upload takes longer than expected, it could be due to a large uploaded file or multiple design elements (like clip art, shapes, or templates) being uploaded at the highest quality for the best results, which may take some time. A slow or unstable internet connection, or using an incompatible browser, can also cause delays. Be sure to use one of our recommended browsers: Chrome, Firefox, Opera, Explorer, or Safari.

Rest assured, you’ll be notified when the design is added to the Cart. If the upload doesn’t finish, it’s likely due to a weak connection. Refresh the Cart page to check if the design was added. If not, refresh the designer and try again.

Tip: If you have multiple designs, save them first to avoid losing any. Then, remove them and add them to the cart one at a time.

Placing an order is easy, whether you’re purchasing a ready-made product or customizing one to your liking.

For Ready-Made Products:
1. Browse and select your item
2. Select available variations, then click “Add to Cart”
3. Click “Proceed to Checkout,” enter your details, and place your order

For Custom Products:
1. Select the product and click “Customize”
2. Use the customizer to add clip art, images, text, and more
3. Once satisfied, click “Add to Designs” (or the right-arrow icon on mobile)
4. Click “Proceed” to add the design to your cart
5. Click “Proceed to Checkout,” enter your details, and place your order

That’s it! If your order is placed correctly, you will receive an order confirmation.

If you notice any errors in your order, go to the “Orders” tab in your account dashboard and locate the order with the mistake. If the order status is still “Order Received,” you can cancel and reorder. If the status has changed to “Processing,” please contact our customer support team immediately. We will do our best to accommodate any changes.

Note: If you ordered a custom product and did not notify us before physical customization begins, the order can no longer be modified or canceled. For more details, please refer to our Order Modifications and Cancellations Terms.

If your cart is empty, it could be because you initiated an order using our Swift Shopping mode in a different session. This can reset your cart to ensure your Swift Shopping order is processed properly.

If you see a product in your cart that you don’t recall adding, it may have been automatically placed there if you began an order in Swift Shopping mode but didn’t complete it. Alternatively, you might have added it while browsing another shop or marketplace during a previous session.

To prevent this from happening, always ensure you’re using the cart for products you intend to purchase before closing your active session. If you plan to buy an item in the future, it’s better to save it for later rather than adding it to your cart.

You will receive an order confirmation in your account and via email. To view the details, visit the “Orders” tab in your account dashboard or check your email.

Orders placed after evening (6:00 PM) or during closed hours will be considered as placed at the start of the next business day, and the delivery period (such as ”within 3 days delivery”) will be calculated from that day.

By default, our items are packaged in a shopping bag. However, if you prefer premium gift wrapping, please contact us.

Note: Additional charges may apply.

Yes, you can have the order delivered directly to your recipient by entering their address, name, and phone number at checkout. Upon request, we can add or remove a personalized message on the gift card, including sender information and the receipt (price).

By default, the field will auto-populate with your current location. If not, manually enter your address, and use the autocomplete feature to find it quickly. You can also adjust the pin on the map for accuracy.

Note: Ensure your device’s location is enabled and allow permission if prompted to share your location for accurate service.

The total price at Checkout includes:

➢ Product cost: The base price of your item
➢ Customization cost (if applicable): Charges for product customization
➢ Packaging cost: Standard packaging price
➢ Order handling cost: Order Processing and Fulfillment price
➢ Sales tax (VAT): The applicable sales tax is also included in the total price

Note: No additional fees will apply after placing your order unless you request special packaging or fulfillment options in the “Order notes” section during Checkout.

We offer the following payment options, available at checkout based on the type (Custom or Ready-made) of the products you’re ordering:

➢ Pay on Delivery(POD): This payment option is available only for ready-made or non-customizable items, as customized items require prepayment. With POD, customers can pay for their order at the time of delivery, rather than paying upfront.
➢ Chapa Payment Gateway: A secure digital payment option available for both Custom and Ready-made products, offering various payment methods including Telebirr, CBE Birr, ATM, bank transfers, mobile money, PayPal, and more.

Note: Do not make any payments outside of the provided payment methods.
Tip: To find a product’s type, check the product specifications on its product page.

Pay on Delivery (POD) will not be available if your cart contains custom products which require prepayment. This ensures we can confirm the order and manage production efficiently.

Payment options vary based on the product types in your cart:

➢ Custom Prepayment is required, and only Chapa payment gateway is available.
➢ Ready-Made Products: You can choose either Pay on Delivery (POD) or Chapa payment gateway.
➢ Both: Only Chapa payment gateway is available due to the customizable products.

Unfortunately, you cannot mix payment methods in a single order. If your cart contains customizable products, you must use the Chapa payment processor for the entire order. If you wish to use cash on delivery(COD) for ready-made products, you will need to place a separate order

We prioritize your satisfaction and offer Payment Protection to ensure a secure shopping experience on our platform. This protection includes:

➢ Time Frame: Users have 2 business days from the delivery date to report any issues with their order, such as defects or discrepancies, to be eligible for a refund.
➢ Refund Eligibility: Users have 2 business days from the delivery date to report any issues with their order, such as defects or discrepancies, to be eligible for a refund.
➢ How to Notify: Issues can be reported at the point of delivery or by reaching out to our customer support team through the available contact channels.

Tip: By understanding your payment protection rights, you can shop with confidence, knowing that we prioritize your satisfaction. For more information, please review our Payment and Protection Terms.

Don’t worry! If your Chapa payment fails and your cart is empty, Simply go to your account’s page and navigate to the “Orders” tab. You’ll find your order there, with an option to complete the payment.

Note: You won’t be able to retry the payment directly from the checkout page. Instead, go to your order details and use the payment option provided to complete your purchase.

We offer free delivery to any location within Addis Ababa, Ethiopia. Delivery periods vary by product, and specific delivery information is provided on each product page. For more information, please review our Delivery Terms.

If your order includes products with different delivery periods (such as, one with “Next-Day Delivery” and another with “3-5 Day Delivery”), the delivery will align with the longest period to ensure all items arrive together.

We’re sorry to hear you want to cancel your order. You can cancel it directly from your account dashboard in the “Orders” tab, as long as the status is still “Order Received.” If the status is “Processing,” please contact us, and we’ll check if cancellation is still possible. For more details, please refer to our Order Modifications and Cancellations Terms.

If your order has arrived with mistakes that were not a result of an ordering error on your part, we sincerely apologize for the inconvenience. Rest assured, we will take all necessary steps to rectify the situation and ensure that the issue is resolved to your satisfaction. Please contact our customer support team with the details of the mistake, and they will assist you in resolving the issue.

Return and exchange eligibility varies by product and is clearly stated on the product page. For more details, please refer to our Returns and Exchanges Terms.

Refunds are available only for products that are eligible for “Return” or in cases of significant defects, manufacturing issues, incorrect items, or misleading product descriptions.

To request a refund, users can submit a refund request from the “Orders” tab in their account dashboard within the Payment Protection Period (within 2 days of order delivery) by clicking the “Refund” button available for each order. This button allows users to request either a partial or full refund and will remain visible only for 2 days after the order is delivered. Alternatively, users may contact the vendor or the platform directly to initiate a refund request.

Note: Users must submit their refund requests promptly before Payment Protection Period expires. Additionally, Handling and delivery fees may be deducted unless otherwise covered under our Return and Exchange Term. For more information, please review our Refund Policy.

Shops on Persinna Market are independent businesses that specialize in their specific products and maintain their own branded shop pages. Each shop has registered with Persinna, undergone a review process, and been recognized as a reliable source.

To view a shop’s products, visit their page using the unique link: persinna.com/shop/shop-name. Alternatively, if you’re browsing the marketplace, click the “Shop” bar on any product page to access the vendor’s shop. You can also find more of their products under “Related Products,” which only show items from the same vendor.

This happens when you’re viewing a product from a different vendor stored in your archive (saved items, cart, or orders) while browsing another vendor’s shop.

Thank you for your interest in becoming a vendor on our platform. To begin, Click here to access the vendor application form. Complete the form and submit it for review. Our team will assess your application and respond as soon as possible.