Frequently asked questions (FAQs)

Yes, you can access our site from the device you are currently using. It is offered as a website and a web app, making it compatible with most devices.

Initially, you do not need to have an account to explore the website, but you will need one to properly place a purchase or to comment on topics.

Please note that the account you create on our online market or vendor store is valid for the entire site. This means that you can use the same account to access both the market and vendor store which provides a seamless experience and allows you to explore and interact with both sections of our platform using a single login.

If you are experiencing a different or incorrect header on the market or store page, it may be because your browser has stored a cached version of the page. To resolve this issue, we recommend clearing your browser cache and revisiting the market or store page. This will ensure that you see the correct header displayed.

The reason for these errors could be that our website is incompatible with the browser you are using or that your internet connection is slow or inconsistent.

If the issue is a poor or unreliable internet connection, first make sure your connection is strong and, if necessary, reload the page.

If it’s due to a problem with the browser you’re using, make sure you’re using one of our suggested browsers, such as Chrome, Firefox, Opera, Explorer, or Safari. Be sure your browser is up to date and that you are running the most recent version. (If the issue persists when you are using one of our recommended browsers, try switching to one of the other options from the list above.)

The reason for these could also be that our website is incompatible with the browser you are using or that your internet connection is slow or inconsistent. Try refreshing the page or changing your browser as mentioned previously.

On phones and tablets, if the Product Customizer won’t open properly or only displays a portion of the designing tools, don’t worry; this may be due to the various display limitations of each device, or you might also be using a relatively aged device.

To fix the issue, all you need to do is adjust the screen orientation according to the device you are using:
➢ For mobile phones use Portrait mode
➢For tablets use Landscape mode

If an upload takes longer than you anticipated, don’t worry. It may be that you used a huge photo file or that the upload file (design) contains several pieces (clip art, shapes, or templates). Everything is uploaded at its highest possible quality to ensure the best print quality, which may take some time.

It might also result from a slow internet connection (weak connection lead to longer upload time).

Try switching your browser if it still won’t “Redirect” you to the Cart page (Change your browser to one of our recommendations above), However, you can rest assured that it will let you know as soon as the finished design is submitted to the Cart page. So wait a few minutes.If the uploading does not finish, it is most likely because your internet connection is weak, which will cause a break in the process. Refresh the cart page to see whether the design went through,; if not, refresh the designer and repeat the procedure.

N.B. If you have multiple designs in your designer, save them first so that none of them get lost. Then remove them from your designs and attempt to add them to the cart one at a time.

By default, the field will automatically populate with your current location. If this does not occur, you can manually enter the address, and our autocomplete feature will provide suggestions to assist you in quickly finding the desired address. Once you have selected your preference, you can use the map to adjust the pin and precisely pinpoint your location.

N.B. Please ensure that your device’s location is enabled. If a pop-up appears requesting permission to share your location with our website, select “Allow”. This will enable us to provide you with accurate and tailored services based on your current location.

Please contact our customer service if you would like products in bulk or if you have any other needs or inquiries so that we can assist you more effectively.

We apologize for any delays you may be experiencing during the translation process. The translation speed can be influenced by various factors, including the network conditions.

When you request a translation, the text is sent to our translation system, which processes and generates the translated output. This process requires a stable and fast internet connection to ensure seamless communication between your device and our servers.

If the network connection is slow or unstable, it can result in longer processing times for the translation. Network congestion or other network-related issues can affect the speed at which the translation is delivered to you.

We recommend ensuring that you have a stable and reliable internet connection to minimize any potential delays during the translation process. If you continue to experience prolonged delays, please contact our support team for further assistance.

The simplest method is to use one of the contact options accessible under “Get in touch with us”(“Support Center”) in the footer section of the Home page. From there, you can reach us via phone, email, Facebook Messenger, or Telegram.

To customize your product, start by selecting the item you wish to purchase. If customization is available, look for the “Customize” button. Clicking on it will take you to a design editor page where you can add clip arts, images, text, and more to make the product uniquely yours.

If you require additional design or customization that doesn’t fit within the available space, please feel free to contact us. We will work with you to find a more suitable solution that aligns with your specific needs and requirements.

If you notice any errors in your order before the physical customization of your product begins, please notify us as soon as possible. We will do our best to accommodate any necessary changes.

By default, our items are packaged in a gift bag. However, if you would like a better-wrapped giftware, please get in touch with us. Please note that additional costs may apply.

If the Product Designer on your Android or iOS tablet is not opening correctly or is only displaying a portion of the tools, there’s no need to worry. Simply switch your screen orientation to Landscape mode, and everything should work properly.

To customize a product, first, find the item you want to purchase. If customization is available, click the “Customize” button. This will take you to a design editor page where you can add clip arts, images, text, and more. Once you are satisfied with your design, click “Add to Designs” (or the right pointing arrow icon on mobile) to save your design in “My Designs” (a section where you can store multiple designs). After adding all your designs to “My Designs,” click on the “Proceed” button to add them to your shopping cart. From there, select “Proceed to Checkout,” fill out the form with your details, and submit your order. That’s it! If you need more information, you can refer to our posts or guides.

You will receive an order confirmation and a delivery code on your account and via email. To view this information, go to the orders tab on your account page.

The delivery time varies for each product, and you can find this information on the product page. We offer free delivery to any location in Addis Ababa, Ethiopia.

Yes, you can have the gift delivered directly to your recipient. During Checkout, you can enter the recipient’s address, name, and phone number instead of your own. If you want the recipient to know that the gift is from you, you can add a personalized message to the gift card.

If you prefer, our customer service team can ensure that the price is not visible to the recipient. You can request to have the receipt removed prior to delivery.

The total price at the Checkout page includes the following components:

1) Cost of the product in the order: This is the base price of the item you are purchasing.
2) Cost of customization (if applicable): If you have personalized the product, there may be an additional cost associated with the customization.
3) Packaging cost (if applicable): If you opt for special packaging instead of the default packaging, there may be an additional cost mentioned in the order notes.
4) Delivery cost: The cost of delivering the product to your specified location is included in the total price. Please note that delivery is free to any location in Addis Ababa, Ethiopia.
5) Sales tax: The applicable sales tax is also included in the total price.

It’s important to note that there are no additional fees applied after the order is placed or at the point of delivery, unless you have specifically requested additional special packaging or delivery options in the “Order notes” section during the Checkout process.

As for the available payment options on our website, you can choose from the following:

– Cash on Delivery: This option is available only for items that are not personalized or fall under the “Ready Made Product Category.”
– TeleBirr: You can use TeleBirr’s USSD code (*127#) or TeleBirr’s mobile app to make the payment after placing your order. The merchant number for TeleBirr is 546590, and the merchant name is Zablon H/mariam.
– YenePay: If you select YenePay, you will be redirected to their website to complete the payment.
– CBE-Birr: You can use CBE-Birr’s USSD code (*847#) or CBE-Birr’s mobile app to make the payment after placing your order. The merchant code for CBE-Birr is 103036, and the merchant name is Zablon H/mariam.
– Dashen Amole: You can use Dashen Amole’s USSD code (*996#) or Amole’s mobile app to make the payment after placing your order. The merchant ID for Dashen Amole is ZABL001, and the merchant name is Zablon H/mariam.
– Awash Birr: You can use Awash Birr’s USSD code (*901#) or Awash Birr’s mobile app to make the payment after placing your order. The biller ID for Awash Birr is ZA009, and the merchant name is Zablon H/mariam.
– Pay with Gize pay – Abyssinia Bank: You can use Gize pay’s USSD code (*815#) or Gize pay’s mobile app to make the payment after placing your order. The wallet number for Gize pay is 00181502, and the merchant name is Zablon H/mariam.

If you have any further questions or need assistance with the payment options, feel free to ask.

I’m sorry to hear that you want to cancel your order. The cancellation process depends on the type of product you have ordered. For ready-made giftware, you can cancel the order right up until the point of delivery. However, for customizable giftware, it is encouraged to cancel the order immediately or as soon as possible before the product undergoes customization. Once the personalization process has started, cancellation and refund are not possible.

Please refer to the product category to determine whether the product you ordered is “Customizable ware” or “Ready-made ware.”

Regarding returns, ready-made products can be returned within three days from the point of delivery. However, there may be costs associated with handling and delivery that will be deducted from the refund.

On the other hand, please note that customizable products cannot be returned as they are individually tailored and cannot be resold.

If your order has arrived with mistakes that were not a result of an ordering error on your part, we sincerely apologize for the inconvenience. Rest assured, we will take all necessary steps to rectify the situation and ensure that the issue is resolved to your satisfaction. Please contact our customer service team with the details of the mistake, and they will assist you in resolving the issue.

Stores on Persinna Market are independent businesses that specialize in gift-related products. These stores have registered with Persinna, undergone a review process, and have been deemed as reliable sources.

If you want to see the products of a particular store, you can visit their store page using their specific link. The link starts with Persinna’s URL and ends with their store name, such as persinna.com/store/store-name.

Thank you for your interest in becoming a vendor on Persinna Market. To start the process, please Click here to access the vendor application form. Fill out the form and submit it for review. Our team will carefully assess your application and get back to you with a response as soon as possible.