User Agreement
Welcome! These Terms and Conditions govern the contractual relationship between our site and its users. By using our Services, you agree to comply with these terms.
User Responsibilities:
- Accuracy and Compliance: Users are responsible for providing accurate and up-to-date information and complying with all applicable laws and regulations.
- Prohibited Activities: Users must refrain from engaging in fraudulent behavior, violating intellectual property rights, or using offensive language on the platform.
Account Registration and Suspension:
- Account Creation: Users must follow the provided instructions to create an account, ensuring the accuracy of personal information.
- Account Suspension or Termination: Persinna reserves the right to suspend or terminate user accounts in case of violations of the Terms and Conditions, fraudulent behavior, or misuse of the platform.
Intellectual Property:
- Ownership and Usage: All content, including images, designs, and logos, on the platform are protected by intellectual property rights and cannot be used without permission.
- Copyright Responsibility: Users are fully responsible for any copyright issues related to the content they upload or use on the platform.
Product Return and Refund Policy:
- Eligibility: Our product return and refund policy allows ready-made products to be returned within three days from the point of delivery. Please be aware that there may be costs related to handling and delivery which will be deducted from the refund amount, unless there are obvious defects identified upon product delivery.
- Customized Products: Customized products are non-returnable, except in cases of defects discovered after delivery.
- Return Process: To be eligible for a return, the item must be unused, in the same condition as received, and returned in its original packaging within 3 days.
- Non-Returnable Items: Certain items, such as food, flowers, intimate or sanitary goods, and hazardous materials, cannot be returned.
Refunds and Exchanges:
- Refund Processing: Once a returned item is received and inspected, we will notify users of the approval or rejection of their refund.
- Delayed or Absent Refunds: Users should check their account and contact their payment method provider if a refund has not been received.
- Exchanges: We only replace items that are defective or damaged. Users should contact us for exchange requests.
Shipping and Delivery:
- Return Shipping: Users are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
- Delivery Time: The time it takes for exchanged products to reach users may vary depending on their location.
- Tracking and Insurance: Consider using trackable shipping services or purchasing shipping insurance for more expensive items.
Communication and Notifications:
- Contact Information: For any assistance, users can reach us at support@persinna.com.
- Communication Preferences: Users can manage their communication preferences by adjusting settings in their account.
Limitation of Liability:
- Disclaimer of Warranties: Persinna does not guarantee the existence, quality, safety, or legality of advertised items or the accuracy of users’ content or listings.
- Limitation of Liability: Persinna will not be held liable for any damages arising from the use of the platform, including loss of data or financial loss.
Modifications to the Terms and Conditions:
- Updates to the Terms and Conditions: Persinna reserves the right to modify or update the Terms and Conditions at any time. Users will be notified of any material changes.
Indemnification:
- User Indemnification: Users agree to indemnify and hold Persinna harmless from any claims, liabilities, losses, or expenses incurred as a result of their use of the platform or violation of the Terms and Conditions.
Dispute Resolution:
- Mediation of disputes: Users agree to engage in mediation in case of disputes.
Governing Law and Jurisdiction:
- Applicable Law: These Terms and Conditions are governed by the laws of Ethiopia.
- Jurisdiction: Any disputes arising from the Terms and Conditions will be subject to the exclusive jurisdiction of the courts in Addis Ababa, Ethiopia.
Vendor Presence:
- Third-Party Vendors: Please note that our online market connects users with third-party vendors who offer products or services. These vendors operate independently, and their products or services are not directly provided by us. We do not endorse or guarantee the accuracy, quality, or legality of these offerings. Users should exercise caution and perform their own due diligence when engaging with vendors on our platform.
Please review our Terms and Conditions before using Persinna. By continuing to use our services, you indicate your agreement to these terms.