Vendor Agreement
Last Updated: [Insert Date] : By joining or using our platform as a vendor, you agree to the following terms and conditions.
About Persinna
Persinna Market is a social marketplace where users can sell and buy various products. We offer guidance on pricing, shipping, listing, and sourcing; however, it is ultimately up to you to decide whether to follow our advice. While we may assist in resolving disputes, we cannot guarantee the quality, safety, or legality of items advertised, the accuracy of user content or listings, or the completion of transactions.
Definitions
| “Content” | refers to the textual, visual, or audio materials encountered on Persinna Market’s platform. This includes text, images, audio, videos, animations, advertising materials, and any other product or service-related content posted by vendors. |
| “Our Platform” | encompasses all web pages controlled by Persinna Market, including any website associated with the platform. |
| “Post” | means placing any form of content or material on Persinna Market’s platform. |
| “Product” | denotes any item, whether physical goods or downloads, offered for sale by vendors on Persinna Market. |
| “Service” | encompasses all services available on Persinna Market’s platform, whether they are free or charged for. |
| “Marketplace” or “Market” | refers to Persinna Market. |
Our Contract
By placing a product for sale on our platform, you agree to these terms. We act as an arm’s length contractor, providing you with an online marketplace for a mark-up fee. To be eligible as a vendor on Persinna, your business must be legal.
We collect payment from your buyers on your behalf. We are not partners or joint ventures. If a valid complaint is made against you, we may remove your products from offer. We reserve the right to change this agreement at any time.
Your Product Placement
When adding a product, you must provide all necessary information, including the price, photos, appropriate categories, a short description, a detailed product description, and any other requests from the marketplace. You may not sell products that are of poor quality or require technical expertise without fully explaining it to the customer.
Product Photos: Each product must include at least two clear images taken from different angles. The photos should accurately represent the product’s physical appearance to give customers a true sense of its look and feel.
Designs: Vendors can create and showcase graphic designs for free or sell them through the marketplace’s product customizer, enabling customers to personalize products with unique artwork.
Design Usage: Any design submitted to the marketplace can be freely used by users as they wish. However, if a design has a price and is applied to a different product or another vendor’s product for an order, the design fee will be charged to the user and paid to the author. Persinna Market ensures that all design payments are collected and delivered to the designer/vendor unless the design is offered for free.
Delivery
Order Delivery: Repeated failure to deliver products as agreed upon may result in removal from Persinna. Order Collection and Delivery must be done through Persinna or an authorized party. If a buyer receives a faulty or incorrect item, you must work with them or Persinna to resolve the issue according to our user terms and conditions. Returns, cancellations, and other terms will be defined in our user agreement.
Uncollected Orders: If a customer fails to collect their order for any reason, the parcel will be returned to the Persinna Market warehouse, where it will await pickup by either the customer or vendor.
Our Commission and Payment to You
Commission: Joining Persinna Market as a seller and listing items for sale is free. However, when a product is sold, a commission of 6% + 100 ETB will be deducted from the buyer’s payment. This commission covers Platform service fee, Payment gateway fee, and Other operational costs After deducting the commission and other expenses (VAT), the remaining amount will be transferred to you within 2 working days of your withdrawal request.
VAT: All prices listed on Persinna Market must include VAT. VAT will be calculated based on the selling price set by the seller. Please note that the commission and other expenses will be deducted from the total amount, including VAT.
Shopfront Management
Shop Management: Vendors are not permitted to include direct contact information on their shop pages. They are also expected to maintain their shops in accordance with market standards and follow any guidelines set by the market for shop management.
Minimum Sales Requirement: Vendors can create their own shopfronts for free. However, they must consistently meet the minimum weekly sales quota set by the market. The quota is determined based on the market’s measurement standards, and the market reserves the right to adjust it as needed.
Inactive Shop Policy: Shops that remain inactive for more than 30 days will be removed from the platform. Additionally, any product that has been out of stock for more than 2 weeks will also be removed.
Customer Payment Protection: Before withdrawing funds, vendors should familiarize themselves with our withdrawal rules. Note that payments can only be withdrawn after 48 hours of order delivery to allow customers time to raise any complaints.
Reviews/Comments Management: Vendors have the right to view reviews and comments left by customers but cannot edit or remove them. They will only be removed if they are deemed offensive, false, or if there is a failure on the market’s side that caused a negative review or comment.
Advertising Your Product
If you choose to advertise your product through Persinna, certain conditions apply. We may use the services of a specialist internet marketing business associated with Persinna. You may not contract with any other person or company for similar services without our consent. The price charged to you includes all payments made to others. We do not guarantee the success of any advertising placed, but we may promote your products on our social media platforms.
Your Product Warranties
You warrant that any product you place for sale on our platform is legal, not offensive, and does not infringe on any third-party rights. You also warrant that you own the copyright of any content you post and have the permission to enter and upload that content. You accept responsibility for any breach of intellectual property rights or laws that may arise from your content.
Intellectual Property Infringement
You acknowledge and agree that it is your responsibility to ensure that your products(designs) do not infringe on any third-party intellectual property rights, such as trademarks or copyrights. In the event of an infringement claim, you will promptly address the issue and cooperate with Persinna to resolve the matter. Repeated violations may result in the removal of your products and termination of your vendor account.
Prohibited Products
You may not sell any products on Persinna Market that are illegal, counterfeit, or violate any local laws or regulations. Prohibited products include but are not limited to weapons, drugs, and any items deemed offensive or harmful. We reserve the right to remove any listings that violate these guidelines.
Privacy and Date Protection
As a vendor on Persinna Market, you are responsible for the collection, storage, and protection of customer data. You must comply with all applicable data protection laws and regulations. Persinna will not be held liable for any unauthorized access or misuse of customer data resulting from your actions or negligence.
Customer Communication
You agree to maintain open and transparent communication with customers on Persinna Market. You will respond to customer inquiries and concerns in a timely and professional manner. In the event of a dispute or complaint, you will work with the customer and Persinna Market to find a satisfactory resolution.
Termination of Vendor Account
Persinna Market reserves the right to terminate your vendor account if you engage in repeated policy violations, fraudulent activities, or fail to meet quality standards. Termination may result in the removal of your products and the suspension of your access to Persinna Market. You have the right to appeal a termination decision by contacting our support team.
Indemnification
You agree to indemnify and hold Persinna Market and its affiliates, directors, officers, employees, and agents harmless from any claims, damages, or losses arising from your products, actions, or conduct on the platform. This includes but is not limited to intellectual property infringement, violation of laws or regulations, and customer disputes. You will bear all costs associated with such claims, including legal fees.
Intellectual Property Rights
All content on the Persinna Market platform, including logos, graphics, and text, is protected by international copyright laws. You may not copy, modify, publish, or exploit any content without the written consent of Persinna Market. If you wish to use Persinna Market’s logos or graphics, please contact us to obtain permission.
Interruption to the Service
While we strive to provide uninterrupted service, there may be instances where Persinna Market needs to suspend or interrupt the platform for repairs, maintenance, or other reasons. We will make reasonable efforts to notify vendors in advance; however, we are not liable for any losses or damages resulting from such interruptions that are beyond our control.
Trading on Persinna Market and Limitation of Liability
You acknowledge that there are inherent risks associated with trading online, and Persinna Market cannot guarantee the success or profitability of your business. We are not liable for any losses, damages, or liabilities incurred while using our platform or as a result of any transactions conducted on Persinna Market.
VAT Compliance Guidelines
For Vendors with Business License:
Tax Compliance: As a vendor with a valid business license, it is your responsibility to understand and adhere to all relevant tax laws and regulations, including Value Added Tax (VAT).
VAT Obligations: You must be aware that you are required to charge VAT on applicable products or services sold through the marketplace, in accordance with the current tax laws in Ethiopia.
VAT Collection and Remittance: It is your duty to accurately calculate, collect, and timely remit the VAT to the appropriate tax authorities, following the applicable laws and regulations.
Reporting and Documentation: As a vendor with a business license, you must maintain accurate records and documentation related to your VAT obligations. This includes sales invoices, VAT invoices, and any other necessary documentation as required by the tax authorities.
For Vendors without Business License:
Tax Responsibility: If you do not possess a valid business license, you still have the responsibility to understand and comply with all applicable tax laws and regulations, including VAT.
VAT Threshold: It is important for you to monitor your sales and ensure compliance with VAT registration requirements. Once your sales exceed the specified threshold, you should obtain a business license and register for VAT, as per the current tax laws in Ethiopia.
VAT Collection and Remittance: If you do not have a business license, the marketplace will deduct and collect VAT before distributing the payment to you. It is your responsibility to provide accurate information and cooperate with the marketplace in the collection and remittance of VAT.
Reporting and Documentation: For vendors without a business license, the marketplace will maintain an accurate and separate records and documentation related to your sales, including any VAT-related information, as may be required by the tax authorities.
Please review these Terms and Conditions and User Agreement before using our platform as a vendor. Continued use indicates your agreement. Happy selling!